Terms of Service

These Terms of Service ("Terms") govern access to and use of Bulamu Medical Facility OS ("Bulamu", "the Service"), a product of Cruze Intelligent Systems (U) Ltd ("Cruze", "we", "us") by medical facilities and their staff ("you", "your facility") in Uganda. By registering a facility or signing in to Bulamu, you agree to these Terms.

1. Who may use Bulamu

Bulamu is intended for licensed and legitimate medical facilities - clinics, health centres, hospitals, laboratories, imaging centres, pharmacies, and community/mobile health teams - and their authorized staff. Every facility account is reviewed and approved by a Bulamu administrator before it becomes active.

2. Facility ID and one trial per facility

Every approved facility is issued a unique Facility ID (format BLM-XXXXXX), shown in your Facility Management or Billing page and printed on invoices and subscription receipts. Registration is keyed to your facility's phone number: a facility that already has a pending or approved registration cannot register a second time under a different account. Each real-world facility is entitled to one 2-week free trial; attempting to obtain additional trials through duplicate registrations is a breach of these Terms and may result in the duplicate account being rejected or suspended.

3. Accounts and roles

When you register, the person completing registration becomes the facility's Administrator account and is responsible for the facility's use of the Service, including creating and managing accounts for doctors, nurses, pharmacists, and other staff within that facility. You are responsible for keeping login credentials confidential and for all activity under your facility's accounts.

4. Free trial and subscription

New facilities receive a 2-week free trial from the date of approval. After the trial ends, continued access to create or edit records requires an active paid monthly subscription, billed and processed through Pesapal. Pricing, billing, and cancellation terms are set out in our Refund Policy, which forms part of these Terms. Existing records remain viewable if a subscription lapses; new records cannot be saved until payment is completed.

5. Your data

Your facility retains ownership of the patient and operational records it enters into Bulamu. Cruze acts as a data processor on your behalf for the purpose of providing the Service, as described in our Privacy Policy. How long records are kept, and what happens to them when a record, an account or a facility is deleted, is set out in our Data Retention and Deletion Policy. You are responsible for obtaining any patient consent required by law before recording their information, and Bulamu provides consent-tracking fields for this purpose.

6. Acceptable use

• Do not use Bulamu for any facility, patient, or purpose you are not lawfully authorized to serve.
• Do not attempt to access another facility's data, bypass access controls, or share login credentials outside your facility.
• Do not upload content that is unlawful, or that infringes the rights of others.
• Do not attempt to disrupt, reverse-engineer, or overload the Service.

7. Availability and support

Bulamu is offered on an evolving, best-effort basis. We aim for high availability but do not guarantee uninterrupted access, particularly during the early testing phase of the Service. Bulamu's offline-first design allows continued local use of already-synced data during connectivity interruptions.

8. Suspension and termination

We may suspend or terminate a facility's access for breach of these Terms, non-payment beyond a reasonable grace period, fraudulent registration, or unlawful use. You may stop using the Service and cancel your subscription at any time as described in the Refund Policy.

9. Disclaimers and limitation of liability

Bulamu is a records and workflow management tool; it does not provide medical advice and does not replace the clinical judgment of qualified healthcare professionals. To the fullest extent permitted by law, Cruze is not liable for indirect, incidental, or consequential damages arising from use of the Service.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to facility administrators. Continued use of Bulamu after changes take effect constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of the Republic of Uganda, and disputes are subject to the exclusive jurisdiction of the courts of Uganda.

12. Contact

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